Terms of service
1. Who we are
This website and online store at https://hushora.shop (the “Site”) are operated by Vincent Owens, trading as Hushora, an Australian sole trader, ABN 93 343 735 423. In these terms, “we”, “us” and “our” mean Hushora, and “you” means you, the person using the Site or placing an order.
You can reach us at support@hushora.shop.
2. These terms
These Terms of Service apply whenever you browse the Site, create an account, or place an order. By using the Site or ordering from us, you agree to them. Please read them — particularly section 4, which explains what Hushora is and is not intended to do, and section 10, which explains why a used mouthpiece cannot be returned.
Our Privacy Policy, Return and Refund Policy, Shipping Policy and Legal Notice form part of these terms. If there is any inconsistency between these terms and one of those policies, the more specific policy applies to its subject matter.
3. Eligibility — adults 18 and over only
Hushora products are intended for suitable adults aged 18 and over. By placing an order you confirm that you are at least 18 years old and have the legal capacity to enter into this agreement.
Our products are not for use by children. Please do not purchase a Hushora mouthpiece for anyone under 18, and keep the product and its packaging out of reach of children.
4. What Hushora is — and what it is not
Hushora sells an adjustable, BPA-free, reusable boil-and-bite mandibular advancement mouthpiece. It is designed to hold the lower jaw slightly forward, which may help maintain a more open airway and reduce the vibration associated with snoring.
You should understand and accept the following before ordering:
- Snoring has many causes. Not all snoring has the same cause, no single product suits everyone, and individual experiences and results vary. We do not promise that Hushora will reduce or stop your snoring.
- We make no timeline promises. Adaptation varies from person to person and we will not quote a settling-in period we cannot support.
- This is not a treatment for sleep apnea. Hushora is not intended to diagnose, treat, cure or prevent sleep apnea or any other medical condition, and it is not a substitute for assessment by a qualified healthcare professional.
- Nothing on the Site is medical or dental advice. Content on the Site is general information about the product. It is not personalised advice and must not be relied on as such.
If you snore heavily, or you experience gasping, choking, pauses in breathing or heavy daytime sleepiness, please speak with a qualified healthcare professional before using any oral device.
5. Suitability and safe use
An anti-snore mouthpiece is not right for everyone. Before ordering, please read the suitability guidance on the Site. Check with your dentist or a qualified healthcare professional first if you have loose teeth, dentures, implants, crowns, braces or a retainer; gum disease, dental pain, jaw pain or TMJ concerns; or a breathing condition. Do not use the product if they advise against it.
When your order arrives, read the printed instruction manual in full before your first fitting. The manual is the authority on fitting temperatures, timings, adjustment intervals, cleaning, storage and replacement — follow it rather than a general guide found online. Begin at the least advancement and change the setting only as the manual describes.
A fitted mouthpiece is personal and must never be shared. If two people need one, the Couples Kit contains two complete sets.
Stop use and seek appropriate advice if you experience unexpected or persistent pain in the teeth or jaw, difficulty breathing, a noticeable change in fit, or any other reaction that concerns you.
To the extent permitted by law, and subject to section 12, we are not responsible for loss or injury arising from use of the product contrary to the supplied instructions, from use where a healthcare professional has advised against it, or from use by a person under 18.
6. Your account
You may check out as a guest or create an account. If you create one, keep your login details secure and accurate, and tell us promptly if you believe someone else has accessed it. You are responsible for activity that occurs under your account. We may suspend or close an account that is being misused.
7. Orders
Placing an order is an offer to buy, not a completed contract. Our order confirmation email acknowledges that we received your order; it does not accept it. A contract is formed only when we dispatch the goods to you.
We may decline or cancel an order, in whole or in part, before dispatch — for example where the item is out of stock, where there has been a pricing or listing error, where we cannot lawfully ship to your address, or where we reasonably suspect fraud or resale. If we do, we will tell you and refund any amount already charged in full.
We may limit quantities per person, per household or per order.
8. Prices and payment
All prices are shown and charged in Australian dollars (AUD) and include GST where applicable. If your card is denominated in another currency, your bank or card provider applies its own exchange rate and may add its own fees — these are outside our control.
Prices may change at any time before you order. Payment is taken at checkout through Shopify's payment providers; we do not store your full card details. You confirm that you are authorised to use the payment method you provide.
9. Shipping and delivery
We currently ship to Australia and the United States. Shipping is free on every order. Delivery estimates are 6–12 business days within Australia and 8–12 business days to the United States, from the date of dispatch.
Delivery estimates are estimates made in good faith, not guarantees. Once a parcel has been handed to a carrier its progress is in the carrier's hands. Risk in the goods passes to you on delivery.
International orders may attract import duties, taxes and customs or carrier processing fees. These are set by the destination country, are not included in what you pay us, and are the recipient's responsibility. It is your responsibility to check that the product may lawfully be imported into your country. Full detail is in our Shipping Policy.
10. Returns, refunds and hygiene
Hushora is a personal oral product. Once a mouthpiece has been removed from its sealed packaging, fitted, moulded, inserted into the mouth or used in any way, it cannot be returned or refunded because you have changed your mind — there is no way to verify or restore the hygiene of a used oral device.
This hygiene restriction applies to change of mind only. It does not apply, and never limits your rights, where a product is faulty, damaged, unsafe, significantly different from its description, or not fit for the purpose we described. See section 11 and our Return and Refund Policy, which sets out the full process.
11. Your rights under the Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where any part of these terms would do so, that part does not apply.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
These rights apply in addition to anything else in these terms or in any warranty we offer.
12. Limitation of liability
This section applies only to the extent permitted by law and is subject in all respects to section 11.
Subject to section 11, and to the extent permitted by law:
- we are not liable for loss or damage that was not reasonably foreseeable, or that arises from your failure to follow the supplied instructions or the guidance in section 5;
- we are not liable for delays or failures caused by events outside our reasonable control, including carrier delays, customs processing, natural events and outages of third-party services such as Shopify;
- where our liability can lawfully be limited, our total liability to you in connection with an order is limited to the amount you paid us for the goods concerned.
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded or limited.
13. Errors
We take care with product descriptions, dimensions, box contents and pricing, but occasionally something on the Site may be inaccurate, incomplete or out of date. We may correct errors and update information at any time without notice, including after you have submitted an order — see section 7. If a price or description error affects an order you have placed, we will contact you before dispatch and give you the choice of proceeding at the corrected price or cancelling for a full refund.
14. Site content and images
Product photography and diagrams are representative. Colours can vary between screens. Measurements and box contents are stated as accurately as we can. If you think something on the Site is wrong, please tell us at support@hushora.shop.
15. Reviews and anything you send us
We publish reviews only from confirmed orders, and we publish them unedited — good and bad. We do not write, buy or invent reviews, ratings or testimonials.
If you send us a review, comment, photograph, suggestion or other material, you confirm it is your own, that it is accurate, and that it does not infringe anyone else's rights or contain unlawful or offensive content. You grant us a non-exclusive, royalty-free licence to use, reproduce and display it in connection with our business. We may decline to publish, or remove, material that breaches these terms. We are not obliged to keep any submission confidential or to pay for it.
Please do not send us other people's personal information, and please do not post health claims about our products that we do not make ourselves.
16. Acceptable use
You agree not to use the Site to break the law, infringe anyone's rights, transmit malware, scrape or harvest data, interfere with the Site's operation or security, impersonate anyone, or resell our products without our written permission. We may suspend or refuse access to anyone who does.
17. Intellectual property
The Hushora name, logo, site design, written copy, product photography and diagrams are owned by Vincent Owens or used under licence, and are protected by intellectual property laws. You may view and print pages for your own personal, non-commercial use. You may not otherwise copy, reproduce, republish or use them commercially without our written permission.
18. Third parties
The Site is hosted by Shopify Inc. Payments are processed by Shopify's payment providers and deliveries are handled by third-party carriers. Their services are governed by their own terms, and we are not responsible for their acts or omissions except as required by law. The Site may link to third-party sites; we do not control or endorse their content.
19. Privacy
How we collect, use and disclose your personal information is set out in our Privacy Policy, which forms part of these terms.
20. Suspension and termination
We may suspend, restrict or withdraw access to the Site, or close an account, where these terms are breached or where we reasonably need to for legal or security reasons. Sections that by their nature should survive — including sections 11, 12, 15, 17 and 21 — continue to apply afterwards.
21. Governing law
These terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland and the courts able to hear appeals from them. If you live outside Australia, this does not deprive you of the protection of any mandatory consumer law in your country of residence.
22. Changes to these terms
We may update these terms from time to time. The version published on this page when you place an order is the version that applies to that order. Material changes take effect when posted, and the “last updated” date at the top will change.
23. General
If any part of these terms is found to be unenforceable, the rest continues to apply. If we do not enforce a right straight away, we do not lose it. You may not transfer your rights under these terms without our consent; we may transfer ours if our business is sold, provided your rights are not reduced. These terms, together with the policies referred to in section 2, are the entire agreement between us about their subject matter.
24. Contact
Questions about these terms, or anything else:
Hushora
Vincent Owens, trading as Hushora
ABN 93 343 735 423
Email: support@hushora.shop
Queensland, Australia