Shipping policy
Where we ship
We currently ship to Australia and the United States. If your country is not available at checkout, we are not able to deliver there yet.
Shipping cost
Shipping is free on every order, to both Australia and the United States. There is no minimum spend.
Delivery estimates
- Australia: 6–12 business days
- United States: 8–12 business days
These are the estimates shown at checkout. They are estimates provided in good faith, not guarantees — once a parcel has been handed to the carrier, its progress is in the carrier’s hands. Deliveries to regional and remote areas can take longer, as can orders placed over weekends and public holidays.
Order processing and tracking
You will receive a confirmation email as soon as you order, and a second email with tracking details once your parcel has been handed to the carrier. If you have not received tracking and think you should have, email support@hushora.shop with your order number.
Discreet packaging
Orders ship in plain outer packaging. There is nothing on the outside of the parcel that identifies what is inside.
United States orders — import duties and taxes
Orders shipped to the United States may attract US import duties, taxes and customs or carrier processing fees.
The United States removed its low-value “de minimis” duty exemption in August 2025, so these charges can now apply regardless of how small the order is. They are set and collected by US authorities and their carriers, they are not included in the price you pay us, and they are the responsibility of the recipient. We cannot calculate them in advance, we cannot reimburse them, and we cannot declare an order as a gift or under-declare its value.
If a parcel is refused, abandoned or returned because import charges were not paid, we can refund the order less any costs we incur in getting it back.
Incorrect addresses and failed delivery
Please check your delivery address carefully at checkout. If an order is returned to us as undeliverable because the address was incorrect or incomplete, or because it went unclaimed, we can resend it once you have covered the reshipping cost, or refund the order less any costs already incurred.
Lost or damaged parcels
If your tracking has not moved for an unusual length of time, or your parcel arrives damaged, contact us at support@hushora.shop with your order number and photographs where relevant. We will open an enquiry with the carrier and put it right. Nothing in this section limits your rights under the Australian Consumer Law.
Contact
Email support@hushora.shop with any delivery question. Hushora is operated by Vincent Owens, ABN 93 343 735 423.